Most businesses do not lose customers because the customer dislikes the product. They lose them because the experience becomes too hard. A customer wants to make a repeat purchase, but has to enter card details again. A subscriber gets a new card and forgets to update it. A loyal customer scans a loyalty card, then has to tap a second card to pay. A user inside an app is ready to top up, renew or pay, but the payment step slows everything down. The problem is not demand. The problem is...

Recurring payments are meant to make business easier. For New Zealand businesses, open banking is now making that possible in a fundamentally different way, replacing legacy direct debit and card-on-file models with consent-led, account-to-account payment infrastructure that works better for both businesses and the customers they serve. SetPay is Qippay's modern recurring payment solution, built on open banking rails. It gives businesses a better way to collect regular payments, while giving...

When a business hears about a ‘new payment model’ the scepticisms is usually immediate: “Is this experimental, or does it actually work?” With Enduring Consent and Open Banking, the answer is clear: It already works! It has been the silent engine behind regular payments in the UK, Europe, and Australia for years. What is changing now is that New Zealand finally has the infrastructure to bring this reliability home. This isn’t a trial. It is the logical next step for any business that relies...

Enduring consent is a customer-approved permission that allows payments to be made automatically over time, within clearly agreed-upon rules. Instead of authorising every payment individually, customers agree upfront to things like payment limits, frequency, duration, and conditions. As long as payments stay within those rules, they can happen automatically. Customers remain in control at all times and can review or revoke consent whenever they choose. Why Enduring Consent Exists Traditional...

For years, payment processing has been one of the highest and most unavoidable costs for New Zealand retailers. Studies show Kiwi merchants pay more on average than retailers in many comparable countries, including Australia and the UK. Often, these costs are passed on to customers as surcharges. Over the last decade, a wave of new companies has offered cheaper ways to pay - but none have truly solved the trade-off between Convenience for customers Security of payments Cost to the merchant...